Shipping policy
Shipping Policy
Last updated: September 2026
Processing time All orders are processed within 1–3 business days (excluding weekends and bank holidays). You'll receive a confirmation email with tracking information once your order has been dispatched.
UK Standard Delivery
- Estimated delivery: 3-5 business days
- £4.99
UK Express Delivery
- Estimated delivery: 1–2 business days
- Cost: £6.99
Order tracking Once dispatched, you'll receive a tracking link by email. Please allow up to 24 hours for tracking information to update.
Delays During peak periods (e.g. sales, holidays), processing times may be slightly longer. We'll always communicate any significant delays.
Incorrect address Please ensure your delivery address is correct at checkout.
OTIF cannot be held responsible for orders delivered to an incorrectly entered address.
Lost or damaged orders If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at enquiries@otif.com and we'll make it right.